Quick answers to the questions we get most often. Can't find what you need? Email us at support@tablettobrand.com and we'll reply within 1–2 business days.
Orders & payment
What payment methods do you accept?
Payments are processed securely through Shopify Payments. The payment methods available for your order are shown at checkout. We never see or store your full card details.
Are prices in U.S. dollars?
Yes. All prices are in U.S. dollars (USD). Shipping and applicable sales tax are calculated and shown at checkout before you pay.
Can I change or cancel my order?
You can cancel an order for a full refund as long as it has not shipped. Email us as soon as possible at support@tablettobrand.com with your order number.
Shipping & delivery
Where do you ship?
We currently ship to addresses within the United States only.
How long does delivery take?
Orders are processed within 1–3 business days. Standard shipping takes 3–5 business days after your order ships, and Express takes 1–2 business days.
How much does shipping cost?
Standard shipping is $8.00, and it is free on orders of $70.00 and up. Express shipping is $15.00. The rate for your order is always shown at checkout before you pay.
How can I track my order?
When your order ships, we email you a confirmation with a tracking number so you can follow your package.
Returns & refunds
What is your return policy?
You can return new, unused items in their original packaging within 30 days of delivery. See our Return & Refund Policy for the full details.
How do I start a return?
Email support@tablettobrand.com with your order number and the reason for the return. We reply within 1–2 business days with your return authorization and return address.
When will I get my refund?
Once we receive and inspect your return, approved refunds are issued to your original payment method within 3 business days. Depending on your bank or card issuer, it may take an additional 5–10 business days to appear on your statement.
What if my order arrives damaged, defective or incorrect?
Contact us within 30 days of delivery with your order number and clear photos. We will send a replacement or issue a full refund, including shipping, at no cost to you.
Products
What is included with Tabletto Play?
The full description and the list of games included with the current offer are on the Tabletto Play product page.
Contact
How can I reach you?
Email support@tablettobrand.com or use our Contact page. Please include your order number when writing about an existing order.